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FAQ

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Below are some of our most frequently asked questions.

General Questions

Questions from Professionals

General Questions  

How do I view your paint colours online?

View our thousands of beautiful colours by visiting our Colour Gallery. You can also choose colours and paint a room online with Personal Colour Viewer® v2.0, our paint colour visualization program.


How is your web site best viewed?

Benjaminmoore.ca is best viewed by Internet Explorer 8.x or higher, Mozilla Firefox® 10.x or higher, Safari 5.1 or higher, Chrome 18 or higher, or equivalent browser software. If your browser is older, you may have trouble viewing many of our web site features properly. You can determine the version of your browser by choosing "Help" at the top of your browser window, then select "About" (your browser).

If you experience problems viewing benjaminmoore.com web site with Internet Explorer 8 or 9 you may need to turn off Compatibility View.

To turn off Compatibility View:

  1. Open Internet Explorer and navigate to benjaminmoore.com website.
  2. Open Tools menu from Menu Bar (if Menu Bar not visible press ALT).
  3. From Tools menu de-select Compatibility View (a check mark indicates compatibility view has been set).

Browser Upgrade Information is available by clicking on the appropriate link above.

This web site is best viewed at a screen resolution of 1024 x 768 pixels or higher. With most computers using Windows operating systems, you can easily change your screen resolution. Right click on the Desktop. When the "Display Properties" box appears, choose "Settings." Your screen resolution settings are located here. Change the setting and click "OK." Check your computer's user manual if these directions do not apply to your computer.

The benjaminmoore.com web site is very graphic intense and has a large amount of built-in multimedia. You will need the most recent version of Adobe Flash Player and Adobe Acrobat Reader in order to view the web site.

(Note: On-screen and printer colour representations may vary from actual paint colours due to differences in monitor calibrations and printer variations.)


What is your customer service number?

Call 1-855-724-6802 (855-Paint-02) to speak to a customer service representative. Hours of operation are: Monday-Friday: 7am-7pm EST, Saturday: 9am-5pm EST.

You can also contact us by e-mail.


How do I register for your website?

Move your mouse over "Register Now" at the top right of the navigation (menu) bar. This bar is available on every page of the site. You will be taken to a page that contains our Registration Form.


What do I get when I register on your site?

Once you've registered, you'll be able to save articles, photos, favourite colour combinations, paint calculations, and more in your My Favourites folder. You can even make a list of supplies and print it out to take to your local Benjamin Moore retailer.


I am automatically logged into "My Favourites" when I come to the web site. How do I turn this feature off?

  1. Click on the "Log Out" link near the top right corner of the screen.
  2. Click on the "Login" link located near the top right corner.
  3. Once the "Log In" page appears, uncheck the "Log me in automatically when I return" feature before loggingoh in again.


The paint colours on my computer screen do not appear the same when I print them. Why?

On-screen and printer colour representations may vary from actual paint colours due to differences in monitor calibrations and printer variations.


Where can I buy a colour sample?

Your local Benjamin Moore retailer may offer pint-sized samples.

You can also contact us by e-mail.


How can I stay connected with Benjamin Moore?

There are lots of ways to keep up with all that's happening at Benjamin Moore. Look for us on facebook®, Twitter, Google+, YouTube, Pinterest, and Flickr.

You can also sign up for exclusive offers, promotions and news by entering your email address in the "Newsletter Sign-up" box at the bottom of the screen.


What apps do you offer?

Our Colour Capture™ app for iPhones® and Android™ OS phones lets you capture an inspiration colour with your phone's camera and instantly find its match from Benjamin Moore's thousands of paint colours.


Where can I find answers to specific painting questions?

Our Learn How section offers great tips, how-to videos and solutions to common paint problems. You can also pose questions to us and to professional contractors, designers, architects and colour experts on our facebook® page.


Where can I find solutions to paint issues?

You'll find solutions to many common paint problems in our interior and exterior painting tips sections.


Where can I find colour and design help?

You'll find tips and inspiration in our Painting Ideas and Explore Colour sections on this site.

You'll also find hundreds of photos of inspiring room designs on our Flickr page. Check us out on Pinterest for more inspiration.

Our ColorChats blog is a great source for even more inspiration.


How can I put together my own colour palette?

With our Personal Colour Viewer paint colour visualization tool, you can choose, combine and save paint colours from our Colour Gallery for different areas in the interior and exterior of your home.


How can I be sure I'm choosing the right exterior stain?

In our Exterior Stains section you'll find product and application information as well as how-to videos. Our Stain Project Pro will help you choose the right stain or prep product for any project.


How can I be sure I'm choosing the right interior paint?

You'll find helpful tips and answers to many paint questions in our Interior Painting section.


How can I be sure I'm choosing the right exterior paint?

You'll find helpful tips and answers to many paint questions in our Exterior Painting section.


How do I know how much paint I need to buy?

Our Paint Calculator will give you a good estimate of how much paint you'll need for any project.


Where can I find out about news and offers from Benjamin Moore?

You can sign up for exclusive offers, promotions and news by entering your email address in the "Newsletter Sign-Up" box at the bottom of the screen.


 

Questions from Professionals 

Do you sponsor any professional continuing education courses through AEC Daily?

Yes. Visit the AEC Daily continuing education site to check course offerings.


How do I order paint colour chips or swatches?

You can order colour chips and other colour tools from our ordering site. For more information, contact your local Benjamin Moore Architecture and Design Representative.


Why is the registration process for ordering colour sheets different from the My Favourites tool?

The ordering site is separate from benjaminmoore.ca.


I am a painting contractor. How can I find my local contractor representative?

Your local representative can provide you with valuable marketing tools and much more. Here's how you can contact a representative:

  • Fill in our Contact a Representative form
  • Call our toll-free North American Customer Information Center: 1–866–708–9180
    Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.


How can I find out about becoming a certified stain contractor?

You can find information about stain certification by:

  • Contacting a local Benjamin Moore Stain Representative by e-mail at staincert@benjaminmoore.com
  • Calling 1–866–708–9180
    Monday–Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST


How can I find my local architecture and interior design representative?

Benjamin Moore has knowledgeable architectural sales representatives available to help you with your specifications, colour tools and educational programs. Here's how you can contact a Benjamin Moore representative:

  • Fill in our Contact a Representative form.
  • Call our toll-free North American Customer Information Center: 1–866–708–9180
    Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.


Do you have apps for professionals?

Yes. Our ProConnection app, an easy-to-use project management tool specifically designed for painting contractors, architects and interior designers, is no longer available. The app will be relaunched at a future date.

Check out ColourCapture™ for iPhones® and Android™ OS phones. This app lets you capture an inspiration colour with your phone's camera and instantly find its match from Benjamin Moore's thousands of paint colors.


How can I connect with other Benjamin Moore painting professionals?

Post technical questions, network with peers, check out industry buzz and more by joining Benjamin Moore on Twitter at BenmoorePro.


Where can I find color tools?

Colour consultants and design professionals can find a wide array of helpful tools and resources in our Color Direction and Professional Resources section.

Contractors can find tools and resources in our Programs and Services and Colour Tools sections.

You can also contact your local Benjamin Moore Architect and Designer Representative or Contractor Representative.


Where can I find out about news and offers from Benjamin Moore?

You can sign up for exclusive offers, promotions and news by entering your email address in the "Newsletter Sign-Up" box at the bottom of your screen.


Can I get your colour swatches for PhotoShop, CAD or InDesign?

Design professionals may download Benjamin Moore paint colour palettes from this site for free.


How can I find Benjamin Moore whites or a particular paint colour collection?

You can find all of our thousands of colours in our Colour Gallery, where you can browse by colour family, collection, paint colour name and colour number.


Where can I find solutions to paint issues?

You'll find solutions to many common paint problems in our interior and exterior painting tips sections, or in our Paint Education Briefs.

You can find all of our thousands of colours in our Colour Gallery, where you can browse by colour family, collection, paint colour name and colour number.


Where can I find colour trend information?

Our highly acclaimed annual colour forecast tool, Colour Pulse®, provides colour direction 12 to 18 months in advance of the market.


Where can I find LEED information as it pertains to your products?

You can search for LEED-certified and other environmental standard-compliant Benjamin Moore paints and other products in our Product Catalogue.


Where can I find technical data sheets (TDS) and material safety data sheets (MSDS) for your products?

You can search for and download TDSs and MSDSs for specific Benjamin Moore paints and other products from the "Download MSDSs & TDSs" tab in our Product Catalogue.

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