Benjamin Moore Online Store Returns and Shipping Policies
Please review these policies carefully as they are the terms that govern Returns and Shipping for the Benjamin Moore Online Store. Your placement of an order on our site constitutes your agreement with these policies.
Refunds, Returns & Exchanges
Tinted interior and exterior paints, stains and primers, as well as all paint color samples, color swatches and exterior stain samples are not eligible for return or exchange. Please note that on-screen and printer color representations may vary from actual paint colors, and we cannot honor returns or exchanges for digitally misinterpreted colors.
For issues regarding incorrect color matching, damaged/weather-affected paint, or other variables, follow the below:
If there is an issue with an order fulfilled by an independent Benjamin Moore retailer, please contact the retailer directly for information on returns.
If there is an issue with an order fulfilled directly by Benjamin Moore, please contact us 1-855-724-6802 (855-Paint-02) so that we can assist you. Unopened merchandise shipped directly from Benjamin Moore (i.e.: paint brushes and roller covers) in original manufacturer's packaging in good condition, may be returned within 60 days of the order date. A 15% restocking fee will be applied for eligible returns and customers are responsible for return shipping.
Please note that all tinted paint orders are final and cannot be returned, refunded or exchanged for a new color. Unused, non-tinted paint, stain or primer or unopened merchandise that was picked up at the store location can be returned to the same location the merchandise was purchased.
If you have a question regarding a return or refund, or are not satisfied with your order from the Benjamin Moore Online Store, please contact us 1-855-724-6802 (855-Paint-02) so that we can assist you.
Our Online Store will ship color samples and other color tools, such as fan decks, directly to your home. Gallons and quarts of interior paint can be purchased online and picked up at your local Benjamin Moore retailer in as little as three hours.
We currently ship within the continental United States. Although we have retail locations in Alaska, Hawaii, and Canada, we do not ship to these locations at this time. Please use our Retailer Locator to find a store near you.
To guarantee delivery, we must have complete addresses. Sorry—we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
Shipping fees are displayed at the end of the checkout process.
All orders are processed and boxed for shipment Monday through Friday, excluding holidays. Orders that we receive prior to 3:00PM ET typically leave our New Jersey warehouse within 24-48 Hours. When your order is shipped, a confirmation email containing the United Postal Service (UPS) tracking number will be sent to you. This tracking information provides an estimated delivery date.
UPS Ground orders take between 1 to 5 business days to arrive from the ship date and are delivered Monday through Friday. UPS 2nd Day Air orders arrive within 2 business days from the ship date and are delivered Monday through Friday. This does not include the warehouse handle time.
It is at the sole discretion of the UPS driver whether he/she can leave a package at your door. If the shipping location is deemed a "safe" area, then the UPS driver will leave the package. However, if the driver has had past incidents of missing or stolen packages, he/she will most likely not leave the package. If you regularly have packages left at your door by UPS, this package should be no exception.
Please note that extreme weather conditions may cause paint to spoil. Because our paint is eco-friendly, it is more susceptible to freezing than other paints. We use special winter packaging to ensure your paint arrives unfrozen and in excellent condition. However, if you anticipate not being home within 8 hours of the package being delivered in months during which freezing may occur, we strongly recommend sending your package to a business address to protect your paint from extreme temperatures.
Our nationwide in-store pickup program is continuously expanding. Click on "Choose your pickup store" upon checking out on our Online Store to view participating retail locations near you.
For other products not featured online, the professionals at our stores are happy to assist you.