FREQUENTLY ASKED QUESTIONS 

General Questions

  1. What is your customer service number?
  2. Where can I buy Benjamin Moore paint?
  3. What stores carry Benjamin Moore paint?
  4. Is Benjamin Moore paint sold at Ace® Hardware stores?
  5. Is Benjamin Moore paint sold at Home Depot or Lowe's?
  6. What is the Benjamin Moore Color Portfolio® App & ColorReader?
  7. Can you recommend a painting contractor?
  8. How do I receive emails from Benjamin Moore?
  9. Who owns Benjamin Moore?
  10. Who makes Benjamin Moore paint and coatings?
  11. Is Benjamin Moore paint toxic?
  12. Is Benjamin Moore AURA® paint good?

Painting Tips & Solutions

  1. Where can I get painting help?
  2. How much paint do I need to buy?
  3. Where can I get help for my DIY projects?
  4. How long for Benjamin Moore paint to dry?
  5. Which Benjamin Moore paint is best?
  6. Which Benjamin Moore exterior paint is best?

Product Questions

  1. Where can I find Natura® Interior paint?
  2. What is Benjamin Moore's greenest paint?
  3. Is Benjamin Moore paint good quality?
  4. Is Benjamin Moore paint oil-based or latex?
  5. What is Gennex® Color Technology?
  6. What is Color Lock®?

Color Sample Questions

  1. What sheens are Benjamin Moore Color Samples?
  2. Where can I get a Benjamin Moore color consultation?
  3. Does Benjamin Moore sell peel-and-stick paint color samples?
  4. Where can I buy paint samples, color swatches and peel-and-stick paint color samples?
  5. What is the difference between a Benjamin Moore Color Sample and a color swatch?
  6. Do you sell samples of exterior stain?
  7. Color Swatches and Peel-and-Stick Samples

Questions for Paint Color

  1. What is Benjamin Moore's most popular color?

Website Questions

  1. I am new to Benjamin Moore. How do I register for a benjaminmoore.com account?
  2. How do I explore paint colors on the website?
  3. Colors on my computer screen do not appear the same when I print them. Why?
  4. Where can I find My Profile to update my information?
  5. What if I forgot my password?
  6. How do I change my password?
  7. I have recently changed my email address. Is there a way to update my information?
  8. What is My Favorites?
  9. Do I have to be registered to use My Favorites?
  10. In My Favorites, what is the difference between My Items and My Projects?
  11. What are some tips for using My Favorites?
  12. What is the difference between My Favorites, Color a Room and Personal Color Viewer?

Online Store | General Questions

  1. Does Benjamin Moore have a live chat feature?
  2. Does Benjamin Moore offer free shipping?
  3. Can I pick up my order from a Benjamin Moore retailer?
  4. May I log in with my benjaminmoore.com account to access the online store?
  5. How can I recover my password for the online store?
  6. Why can't I view online orders from before July 2020?

Online Store | Shipping and Tracking Questions

  1. How will I know when my order is ready for pick up?
  2. What do I need to bring with me in order to pick up my purchase?
  3. Where do you ship to?
  4. Will UPS leave the package if I am not home?
  5. How can I track orders being shipped directly to me?

Online Store | Refunds, Returns and Exchanges Questions

  1. What is your return policy?
  2. Can I return my purchase to a Benjamin Moore retailer?
  3. May I cancel or change orders I make online?

Questions for Professionals

  1. I am a painting contractor. How can I find my local contractor representative?
  2. How can I find my local architecture and interior design representative?
  3. Where can I find LEED® information as it pertains to your products?
  4. Where can I find technical data sheets (TDS), safety data sheets (SDS), and health product declarations (HPD) for your products?
  5. What is COMMAND® Waterborne Acrylic Urethane?
  6. How do I become a Benjamin Moore retailer/dealer?

General Questions 

1. What is your customer service number?

For Your Home:
1-855-724-6802 (855-Paint-02)
Monday - Friday: 8:00 am - 7:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: 11:00 am - 3:00 pm EST

For Contractors:
1-866-708-9180
Monday - Friday: 7:00 am - 7:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: 11:00 am - 3:00 pm EST

For Architects & Designers:
1-866-708-9181
Monday - Friday: 7:00 am - 7:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: 11:00 am - 3:00 pm EST

2. Where can I buy Benjamin Moore paint?

You can buy Benjamin Moore exclusively at 7,000 locally owned and operated paint, decorating and hardware retailers. Benjamin Moore products are also available in Canada as well as 75 countries globally.

Shopping at independent retailers means no unanswered cries for help in cavernous home improvement stores. When you buy from a local business that carries Benjamin Moore, you get all the advice you need, and more.

Independent, community-minded storeowners are the lifeblood of Benjamin Moore. These "Main Street" business owners, many of them entrepreneurs, are always available with advice and support. This unparalleled level of customer experience is a key differentiator for Benjamin Moore.

While you can also buy Benjamin Moore paint and stain online, it will need to be picked up at the retailer you select at checkout. Depending on your local store, you may be able to get paint delivered to your home.

Here is what can be ordered from the Benjamin Moore Online Store, and shipped directly to your door:

 

3. What stores carry Benjamin Moore paint?

In the U.S. and Canada, you can only buy Benjamin Moore products at locally owned and operated paint, decorating and hardware retailers. These stores are invested in their local communities and fulfil a longstanding Benjamin Moore commitment in place since our founding in 1883: to support "Main Street" and local, independently owned businesses.

Globally, Benjamin Moore is sold in 75 countries and growing.

 

4. Is Benjamin Moore paint sold at Ace® Hardware stores?

Since 2019, Benjamin Moore has been the preferred paint partner of Ace® Hardware stores everywhere.

Ace retailers offer an assortment of premium interior and exterior Benjamin Moore paints, notably the Benjamin Moore workhorse, longstanding homeowner favorite Regal® Select as well as ben®, a paint specifically formulated for new painters.

Every Ace Hardware is independently owned, aligned with our commitment to making our products only available at independent stores, not large chain retailers like Home Depot, Lowe's, Walmart or Target.

 

5. Is Benjamin Moore paint sold at Home Depot or Lowe's?

Benjamin Moore does not sell its products at large chain home improvement retailers like Home Depot, Lowe's, Walmart or Target.

We have a longstanding commitment to sell our paint and stains exclusively at paint, decorating and hardware retailers in the U.S., Canada and globally. We support local businesses who are invested in their communities, entrepreneurs who offer the services and expertise you need.

 

6. What is the Benjamin Moore Color Portfolio® App & ColorReader?

The Benjamin Moore Color Portfolio® App, available FREE on Apple and Google stores for iOS and Android, includes virtual fan decks, a photo visualizer, and much more.

The portable ColorReader, brought to you by Datacolor–a leader in color technology, pairs with the Benjamin Moore Color Portfolio app via Bluetooth® to provide prevision color-matching for all Benjamin Moore's 3500+ colors as well as readings from other popular paint brands.

LEARN MORE. 

Help

Download your guide to get started, or get help with our FAQ.


Questions?

Contact Datacolor online

For U.S., call: 800-438-2585

For Europe, call: 00800 700 800 70 

 

Contact your local Benjamin Moore Contractor Representative or Architectural & Design representative for more information about The Benjamin Moore Color Portfolio app, ColorReader and ColorReader Pro.

 

7. Can you recommend a painting contractor?

Hiring a professional is an important decision. Your local Benjamin Moore retailer can help you find the right contractor for your job.  

8. How do I receive emails from Benjamin Moore?

During registration, you may choose to opt-in for certain emails from us. If you already have an account and aren’t getting emails, visit your My Profile and update your opt in status.

If you don’t want to register for an account, you can still receive Benjamin Moore emails. Simply enter your information here.  

9. Who owns Benjamin Moore?

In 2000, Benjamin Moore was acquired by Berkshire Hathaway, a family of companies under the direction of Warren Buffett. As a manufacturer of North America's favorite paint, color and coatings brand, Benjamin Moore is proud to be part of Berkshire Hathaway's distinguished family of sustainable brands.

Every Benjamin Moore retailer is independently owned and operated.

 

10. Who makes Benjamin Moore paint and coatings?

Benjamin Moore manufactures a range of premium quality residential and commercial coatings. We currently have manufacturing facilities in: Johnstown, NY; Mesquite, TX; Milford, MA; Newark, NJ; and Pell City, AL.

 

11. Is Benjamin Moore paint toxic?

Information about the toxicity of each paint is provided in each paint's respective Safety Data Sheet. Benjamin Moore offers a wide range of premium low- and zero-VOC products. Learn more about Eco Spec®, our greenest paint, with zero VOCs. We are proud to have been the first company in the U.S. to introduce a zero VOC waterborne tinting system to the marketplace: Benjamin Moore's Gennex® Color Technology.

Benjamin Moore is committed to developing environmentally responsible products designed to meet and exceed industry standards. We are committed to manufacturing products that are effective, safe, and minimizing impacts on the environment.

 

12. Is Benjamin Moore AURA® paint good?

Ultra-premium AURA® Interior paint is Benjamin Moore's highest quality paint. AURA® offers unparalleled color depth and richness, both long-standing hallmarks of the AURA® brand, which is also the preferred paint of interior designers.

AURA's exclusive Color Lock® technology seamlessly locks pigments into the paint's film, ensuring long-lasting color. AURA® interior also provides unbeatable hide and coverage (even with lighter tones or whites), and enhanced flow and leveling for smooth application and finish. AURA® Interior is also self-priming, offers fast dry- and recoat times and is engineered with Gennex®, which contributes to superior hide and color retention across all Benjamin Moore colors.

 

Painting Tips & Solutions

13. Where can I get painting help?

Your independently owned Benjamin Moore retailer is a trusted resource for painting and home improvement advice, so connecting with them is always a smart idea.

You can also check out our DIY Home Paint Projects and Inspiration page, a great starting point for guidance on room inspiration, project ideas, painting basics, and step-by-step help.

For help with your painting project or for questions on our products, please call Benjamin Moore Customer Support at 1-855-724-6802 (855-Paint-02) and select Option #1 for Product Information. Our team is available Mon-Fri, 8:00 am-7:00 pm EST and Saturdays from 9:00 am-5:00 pm EST. You may also reach us via email at: info@benjaminmoore.com.

 

14. How much paint do I need to buy?

Use the Benjamin Moore Painting Calculator to get an estimate on how much paint you need to buy for each room. The Painting Calculator assumes two coats of paint and does not include the ceiling.

 

15. Where can I get help for my DIY projects?

Visit our DIY section for ideas. You can also get step-by-step tips on our How-To for Interiors or How-To Exteriors pages, as well as our Painting 101 pages. And as always, count on your local Benjamin Moore retailer for expert advice and insights.

 

16. How long for Benjamin Moore paint to dry?

Each Benjamin Moore product is different, so the official answer is that the amount of time it takes Benjamin Moore paint to dry is "it depends".

Each Benjamin Moore product has a Technical Data Sheet (TDS) which is the best place to look for product-specific paint dry-times.

For a general idea, however, consider the typical drying time of our most popular premium brand:

Regal® Select Interior

  • Dries to the touch: 1 hour
  • Recoat time: 1-2 hours
  • Full cure: 14 days ('curing' is the point where the paint reaches maximum hardness)
Other influences for how long it takes paint to dry:
  • Substrate types: Drywall, brick, wood, metal, vinyl, stone, concrete, ceramic tiles, plastic
  • Environment: Paint takes longer to dry in humid environment, and dries faster in dry ones
  • Waterborne acrylic/latex paints, like AURA® Interior, Regal® Select Interior and ben® Interior, dry faster. Alkyds, oil-based, and waterborne alkyds, like ADVANCE® Interior paint, generally take longer to dry.

 

17. Which Benjamin Moore paint is best?

Deciding which Benjamin Moore paint is best depends on your needs as a customer as well as the project. That said, here are three of the best Benjamin Moore interior paints:

  • AURA® Interior paint is Benjamin Moore's ultra-premium paint. AURA Interior offers unparalleled color depth and richness. AURA's Color Lock® technology seamlessly locks pigments into the paint's film, ensuring long-lasting color. Not surprisingly, AURA® Interior is the preferred paint of interior designers.
  • Regal® Select Interior is a time-tested premium interior paint that you can trust to deliver outstanding quality and durability for results that last.
  • ben® Interior paint elevates your confidence with its easier application, great touch-up qualities, and longer open time, resulting in flawless results and a more effortless painting experience.

 

18. Which Benjamin Moore exterior paint is best?

Deciding which Benjamin Moore paint is best depends on your needs as a customer as well as the application. Here are four Benjamin Moore exterior paints to consider:

  • AURA® Exterior paint With it's exclusive Color Lock® technology, AURA® Exterior paint provides the ultimate performance for rich, full color and unprecedented durability.
  • Regal® Select Exterior paint resists fading, cracking, and peeling and provides a mildew-resistant coating, even in humid conditions.
  • ben® Exterior paint delivers beautiful transformations—the perfect choice for painters who want premium paint with easy and forgiving application properties.
  • ARBORCOAT® Exterior stain enhances the natural beauty of exterior wood surfaces with a wide variety of opacities and colors. ARBORCOAT® stain provides superior protection against mildew, UV damage, and other harsh weather conditions.

 

Product Questions

19. Where can I find Natura® Interior paint?

Starting March 1, 2021, Benjamin Moore is no longer manufacturing Natura® paint. For a premium Benjamin Moore® interior paint that meets or exceeds even the most stringent environmental standards, consider Eco Spec®, our "greenest" paint. Our low-odor offering is zero-VOC and has zero emissions and several third-party environmental certifications. For many of the environmental properties of Eco Spec® with the addition of an antimicrobial package that includes elemental pure silver to inhibit the growth of mildew and bacterial odors on paint surfaces, consider Eco Spec® Silver.

 

20. What is Benjamin Moore's greenest paint?

Benjamin Moore remains committed to the planet and to providing paint products that meet or exceed even the most stringent environmental standards. Eco Spec® is our "greenest" paint, offering low odor, zero VOCs, zero emissions and several third-party environmental certifications. Eco Spec® Silver offers many of the same environmental advantages, with the addition of an antimicrobial package that includes elemental pure silver to inhibit the growth of mildew and bacterial odors on paint surfaces.

 

21. Is Benjamin Moore paint good quality?

We think so! Benjamin Moore strives to manufacture the best quality paint on the market and has been North America's favorite paint, color and coatings brand since opening in Brooklyn in 1883.

Benjamin Moore paints excel due to rigorous testing and an unwillingness to compromise on quality. Perfection comes from combining our unique paint formulas with our proprietary Gennex® Color Technology. Together, they work to deliver results that are both stunning and long lasting. Check out this profile of our paint color testing facility here!

 

22. Is Benjamin Moore paint oil-based or latex?

Both! Benjamin Moore offers paint in several formulas, including:

  • Latex or acrylic—water-based paint
  • Alkyd—oil-based paint
  • Specialtywaterborne alkyd (includes alkyd properties with soap and water cleanup)
Each painting project is different. Consult with the staff at your independently owned Benjamin Moore retailer—they can help you choose the right product for your next DIY project!

 

23. What is Gennex® Color Technology?

Gennex® Color Technology is the reason that you cannot “match” Benjamin Moore® color in another paint brand. Why? Because the combination of Benjamin Moore’s proprietary Gennex® waterborne colorant with Benjamin Moore paint creates an end-result that simply cannot be replicated.

Most common paint colorants require the addition of certain chemicals so that they can easily mix into any number of paints—chemicals that ultimately weaken them. Proprietary Gennex Color Technology is engineered specifically by Benjamin Moore, for Benjamin Moore paints. The result is the premium paint that makes Benjamin Moore synonymous with quality.

AURA® Interior paint, AURA® Exterior paint, Eco Spec® Interior paint, Regal® Select Interior paint, Regal® Select Exterior paint, ben® Interior paint, ben® Exterior paint and many others are engineered with the “science” behind Benjamin Moore quality: Learn more about Gennex® Color Technology.

 

24. What is Color Lock®?

Benjamin Moore’s proprietary Color Lock® technology is exclusive to premium AURA® Interior paint and AURA® Exterior paint. Thanks to Color Lock®, color pigments are locked into the paint film, so color doesn’t fade, even after repeated washings. Benefits of AURA® with Color Lock® technology include:

  • Covers walls more completely so you can use less paint
  • Unprecedented durability and no color rub-off, even after repeated washings
  • Extreme hide to cover dark colors and imperfections
  • Uniquely smooth finish

In addition to AURA® Interior and Exterior paints, Color Lock® enhances AURA® Color Stories®, a sophisticated collection of 240 colors that exhibit an accentuated response to different lighting conditions.

 

Color Sample Questions

25. What sheens are Benjamin Moore color samples?

The sheen for all pint-sized Benjamin Moore Paint Color Samples is interior eggshell, but our paint is available in most finishes. Check out our guide to choosing a paint finish to help decide what sheen is right for your project.

Need more guidance on color samples? Check out our How to Sample Paint Colors for more tips.

 

26. Where can I get a Benjamin Moore color consultation?

Many Benjamin Moore independently owned retailers offer color consulting that can take place either virtually or in person. Find a retailer to inquire about your local store's color consulting services.

Take advantage of Benjamin Moore's robust library of Color Tools. Bring home Color Samples to help you observe color at home in different lighting conditions (natural and artificial), and download the free Benjamin Moore Color Portfolio® App to tap into the power of the Photo and Video Visualizers, both of which let you "try on" colors using your phone's camera.

 

27. Does Benjamin Moore sell peel-and-stick paint color samples?

Yes! Reusable, peel-and-stick paint color samples are available on the Benjamin Moore Online Store only. These peel-and-stick color samples promise a worry-free approach to selecting the perfect hue.

Painted in Benjamin Moore® paint, these 12” x 12” peel-and-stick color samples are self-adhesive and easy to apply:

  • Choose from any Benjamin Moore paint color.
  • Easily move color samples from room to room.
  • Observe in different lighting throughout your home.
  • Available online only.
Peel-and-stick samples produced by Samplize use Benjamin Moore paint. Applied paint may vary from the peel-and-stick sample, based on product, sheen and lighting changes. Recommended use is for interior paint color sampling.  

28. Where can I buy paint samples, color swatches and peel-and-stick paint color samples?

Brush-on, pint-sized paint samples are available in-store and online. You can purchase them directly from your local Benjamin Moore retailer, or, you can order from the Benjamin Moore Online Store and either pick them up in-store, or have them shipped: your choice!

Online Exclusives

4" x 8" color swatches and 12” x 12” peel-and-stick color samples are available online only, and are not available in stores.  

29. What is the difference between a Benjamin Moore Color Sample and a color swatch?

Benjamin Moore offers two types of color samples:

Paint color samples (available in stores and online): Benjamin Moore Color Samples are pint-sized cans of paint in the color of your choice. They are only available in eggshell sheen, and are formulated for interior use only.

Paint color samples cover approximately two 4' X 4' or eight 2' x 2' areas with two coats of paint. You can brush a paint color sample directly on your wall—or on a white poster board. We recommend a large white poster board, so you can move it around the room throughout the day to see how it will appear in different lighting conditions. This helps avoid surprises on your ultimate color choice. If you opt to brush your paint color sample directly on your wall, consider using a primer if needed.

Color swatches (available online only): These 4” x 8” swatches, in an eggshell finish, allow you to test a color without painting a wall. Color swatches are a good choice when trying to decide between many colors at one time. Simply tape them on to your wall (note that color swatches are not ‘peel and stick’), observe them in different lighting conditions, and compare colors against another.

Both paint color samples and color swatches are final sale and not eligible for refunds. Benjamin Moore Color Samples and color swatches are shipped from different locations, so they may arrive at different times. There is an order maximum of 10 color swatches per customer. Learn more about our color samples and get tips on how to use them to find your perfect paint color.

 

30. Do you sell samples of exterior stain?

Yes. You can purchase a 16 oz. (1 pint) sample of ARBORCOAT® Exterior Solid Color Stain in a variety of colors from our online store.

 

31. Color Swatches and Peel-and-Stick Samples

If you don't want to paint, a Color Swatch or Peel-and-Stick Sample are great alternatives to Paint Color Samples. A quick and easy way to view paint color, these samples are...

Color Swatches

  • Paper samples that are larger than Display Chips.
  • 4" x 8" in size with each swatch dedicated to one paint color.
  • Available in an eggshell finish.
  • For purchase online only.
Peel-and-Stick Samples
  • Reusable and easily moved from wall to wall and room to room
  • Available in every Benjamin Moore paint color
  • 12" x 12" in size
  • Painted in two coats with an eggshell finish
  • Available for purchase on the Benjamin Moore Online Store, not available for in-store purchase
  • Produced by Samplize using Benjamin Moore paint
Tips for Using Color Swatches and Peel-and-Stick Samples
  • Use painter's tape to safely adhere the Color Swatch to the wall.
  • Observe how colors appear in different lighting in both artificial and natural light sources.
  • Compare your color choices to one another in different light sources as well.
  • Keep your Color Swatches up for a while for a time-tested approach.

 

Questions for Paint Color

32. What is Benjamin Moore's most popular color?

White Dove OC-17 is the most popular Benjamin Moore white paint color—not surprising, given that white hues are essential to interior design and a go-to for homeowners alike.

Benjamin Moore's Revere Pewter HC-172 is also worth noting as an extremely popular neutral paint color. A classic light gray with warm undertones, Revere Pewter HC-172—part of the Benjamin Moore Historical Collection—is beloved for its calming, restorative look that unifies any room. Check out more best-selling Benjamin Moore paint colors to help select the perfect paint colors for you!

 

Website Questions 

33. I am new to Benjamin Moore. How do I register for a benjaminmoore.com account?

To get started, go to our Account Registration/Login page, which can also be accessed by clicking the person icon on the upper right hand corner of every Benjamin Moore website page. If you are on a mobile device like a cell phone or tablet, go to the menu and look for Register or Sign In.

To sign up, go to the Need an Account box and click Get Started, which will take you to the Create an Account page. There, you’ll enter registration information, including whether you’d like to opt in to receive Benjamin Moore emails and your relationship to Benjamin Moore.

Click Create My Account, at the bottom of the page, to complete your registration. Then, look for an email verification in the inbox of the email with which you registered. Click on the Validate Email link, or use the email’s enclosed hyperlink to verify your email. If your registration is validated, you’ll see a Success message with a link to sign in.
PLEASE NOTE: Your new account information will not give you access to Personal Color Viewer® or My Favorites for now. To tap into the Personal Color Viewer and My Favorites tools, you will need to create another account here.

 

34. How do I explore paint colors on the website?

Go to Find Your Color for a suite of interactive, online color tools. You can search by Color Family, explore Benjamin Moore Color Palettes and use Color a Room to mask dining rooms, kitchens, living rooms, bathrooms, offices and more.

You'll also find the Personal Color Viewer located here, a tool that lets you upload your own images–or use ones we provide–to mask up to five surfaces using any one of our 3,500+ colors. Please note that Personal Color Viewer is not optimized for mobile or tablet devices.  

35. Colors on my computer screen do not appear the same when I print them. Why?

On-screen and printer color representations may vary from actual paint colors due to differences in monitor calibrations and printer variations.  

36. Where can I find My Profile to update my information?

You must be logged in to access My Profile. It is located on the upper right corner on every page of the Benjamin Moore website. If you are on our mobile site, it is accessible via the menu.  

37. What if I forgot my password?

Go to Account Registration/Login page and select Forgot Password. You will be prompted to enter your email address or Username, and then press the Submit button. An email will be sent to you containing a link to reset your password.  

38. How do I change my password?

Once logged in, go to Account Security located under My Profile to change your password.  

39. I have recently changed my email address. Is there a way to update my information?

Please visit the Contact Us page and send us a note about this change. We’ll be in touch to update your profile information.  

41. What is My Favorites?

My Favorites is a convenient way to save any one of our 3,500+ colors–as well as products, articles and images–that are found on the Benjamin Moore website. Please note that My Favorites is not currently available on our Online Store and Favorites from our website are not available to view on our Online Store.

Look for the icon found throughout the Benjamin Moore website: My Favorites makes it easy to capture and save the Benjamin Moore info that will help bring your next home project to life. Save individual images using My Items, and organize multiple items in My Projects.  

41. Do I have to be registered to use My Favorites?

Yes. If you want to use My Favorites, you must either login using your existing account info or create a new account by registering here.  

42. In My Favorites, what is the difference between My Items and My Projects?

Using My Items enables you to save individual items including colors, products, articles and images from benjaminmoore.com. My Projects serves as a folder to collect multiple items. You can name Projects accordingly, for example, Bob's Bedroom Ideas, Upstairs Bathroom Colors, etc.  

43. What are some tips for using My Favorites?

*My Items serves as your bucket of every item (e.g. color, product, article or image) that you save. An item can only be saved in My Items once, however the same item can exist in more than one Project.

*Once you add an item to My Items, the item's heart icon on the upper right side, will be shaded. Please note that just because an item's heart is shaded, doesn't mean you can't add this item to other Projects.  

44. What is the difference between My Favorites, Color a Room and Personal Color Viewer?

These are interactive, online color tools that can help you plan a successful painting project using Benjamin Moore colors and products.

My Favorites empowers you to collect and save paint colors, products, articles and images that you find on the Benjamin Moore website.

Color a Room lets you experiment with Benjamin Moore color using a wide range of inspirational home photographs that we provide.

Personal Color Viewer lets you upload your own images, or use the ones we provide, to virtually paint up to five surfaces using any one of our 3,500+ colors. Please note that Personal Color Viewer is best viewed on your desktop; Personal Color Viewer is not optimized for mobile and tablet devices.  

Online Store | General Questions 

45. Does Benjamin Moore have a live chat feature?

Yes. Our chat feature is available during our regular business hours. Benjamin Moore Customer Support agents can help answer Benjamin Moore Online Store-related questions including order status, order tracking, making changes to orders and other general questions.

 

46. Does Benjamin Moore offer free shipping?

Yes! We are happy to ship your order FREE when you spend $25 or more on eligible items. These items include paint color samples, exterior stain samples, sundries and fan decks. Please note that while color swatches do NOT apply to meeting the $25+ minimum, they are shipped FREE via a third-party provider.

We do NOT provide shipping for paint and stain gallons. Please choose a local retailer to pick up your order in-store in as little as three hours.

 

47. Can I pick up my online order from a Benjamin Moore retailer?

Many of our Benjamin Moore retailers participate in Benjamin Moore's online ordering/PUIS (pick up in store) programs. Participating retailers for pick up appear when you select 'Find A Store,' and then 'Choose your pickup store' in checkout. Here are some guidelines:

*Gallons of paint and stain: Available for pick up in store only.

*Paint samples 16 oz. (1 pint): Either pick up in store or ship directly to you from our online store.

*Color swatches, fan decks and painting tools (brushes and rollers): Shipped direct to you; not available for pick up in store.

For products and colors not available on our site, please contact your local Benjamin Moore retailer.

 

48. May I log in with my benjaminmoore.com account to access the online store?

Yes. You can log in with an existing benjaminmoore.com account, or create an account. Please note that online accounts created prior to July 10th are no longer valid.

 

49. How can I recover my password for the online store?

Benjaminmoore.com and the online store share the same log in information. Resetting your password for either, will change your password for both.

 

50. Why can't I view online orders from before July 2020?

As part of our update to the online store experience, online store accounts created prior to July 10, 2020, are no longer active. However, benjaminmoore.com and the online store now share the same login information. You can log in with your existing benjaminmoore.com account, or create a new account.

 

Online Store | Shipping and Tracking Questions 

51. How will I know when my order is ready for pick up?

To coordinate your pickup, please contact your selected retailer for specific order details and store hours. Every Benjamin Moore retailer is independently owned, so store hours vary.

The Fine Print
Orders are typically ready in as little as three hours, although this timing is not guaranteed and is at the sole discretion of your selected retailer. Orders are filled in the order they are received, and the length of time between order placement and fulfillment is dependent on many variables, including order type, retailer stock, etc.

 

52. What do I need to bring with me to pick up my purchase?

Be sure to check the hours before you go, as all Benjamin Moore retailers are independently owned, so hours vary.

Please bring the following with you when you visit your local store for pickup:

  • Order number – Either on your smart device (phone, tablet, etc.) or printed out
  • Credit card used for purchase
  • Valid photo identification

Sending someone to pick up our order? If the person picking up the order is different than the one who placed it, please add that person's name to Order Comments when placing your order, and make sure they bring photo ID, order number or order confirmation.

 

53. Where do you ship to?

Paint samples, color swatches, fan decks, and painting tools (brushes and rollers) are available for purchase in our online store and can be shipped to you directly in the continental United States. Although we have retail locations in Alaska, Hawaii, and Canada, we do not ship to these locations at this time. If you live outside the continental United States, please use our Retailer Locator to find a store near you.

To guarantee delivery, we must have complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.

Please note: gallons of paint may be ordered online, but must be picked up at the retailer selected in checkout.

 

54. Will UPS leave the package if I am not home?

It is up to the discretion of UPS or driver whether they will leave a package at your door.

Please note, extreme cold weather conditions may cause paint and stain samples to freeze or otherwise spoil. By making our paint eco-friendly, it is even more susceptible to freezing temperatures. We use special winter packaging to ensure your paint arrives unfrozen in excellent condition. However, if you anticipate not being home within 8 hours of the package being delivered during freezing months, we strongly recommend sending your package to a business address to ensure delivery.

 

55. How can I track orders being shipped directly to me?

If your order contains pint samples, fan decks or painting tools for shipping and you have signed up for notifications from UPS, an email with a tracking number from UPS will be sent to you upon shipment.

Once these items have shipped, you can also check your Order History to view tracking information.

 

Online Store | Refunds, Returns and Exchanges Questions 

56. What is your return policy?

Interior and exterior paints, stains, paint color samples, color swatches and exterior stain samples are not eligible for return or exchange. Untinted paint and unopened fan decks and painting tools can be returned or exchanged.

If you have a question regarding a return or refund, or are not satisfied with your order from the Benjamin Moore Online Store, please contact us 1-855-724-6802 (855-Paint-02) so that we can assist you.

Please view our Online Store Return and Shipping Policies here.

 

57. Can I return my purchase to a Benjamin Moore retailer?

As stated in our Return Policy, all custom tinted paint orders are final and cannot be returned, refunded or exchanged for a new color. Untinted paint and unopened fan decks and painting tools can be returned or exchanged.

For issues regarding incorrect color matching, damaged/weather-affected paint, or other variables, follow the below:

If there is an issue with an order fulfilled by an independent Benjamin Moore retailer, please contact the retailer directly for information on returns.

If there is an issue with an order fulfilled directly by Benjamin Moore, please contact us 1-855-724-6802 (855-Paint-02) so that we can assist you.

 

58. May I cancel or change orders I make online?

No. Once you place an order and have pressed Confirm, the sale is considered final and it is unlikely that the order can be modified or cancelled. If you need to make a change, please contact Customer Service immediately via email to onlinestoresupport@benjaminmoore.com or call 855-724-6802.

If you have a question regarding a return or refund, or are not satisfied with your order from the Benjamin Moore Online Store, please contact us 1-855-724-6802 (855-Paint-02) so that we can assist you.

Please view our Online Store Return and Shipping Policies here.  

Questions for Professionals 

59. I am a painting contractor. How can I find my local contractor representative?

Your local representative can provide you with valuable marketing tools and much more. Here's how you can contact a representative:

* Fill in our Contact a Representative form
* Call our toll-free North American Customer Information Center: 1–866–708–9180
Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.  

60. How can I find my local architecture and interior design representative?

Benjamin Moore has knowledgeable architectural sales representatives available to help you with your specifications, color tools and educational programs. Here's how you can contact a Benjamin Moore representative:

* Fill in our Contact a Representative form.
* Call our toll-free North American Customer Information Center: 1–866–708–9181
Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.  

61. Where can I find LEED® information as it pertains to your products?

You can search for LEED-certified paints and other products here.  

62. Where can I find technical data sheets (TDS), safety data sheets (SDS), and health product declarations (HPD) for your products?

You can download TDSs and SDSs for specific Benjamin Moore paints and other products in the SDS/TDS section of the site. HPD documents are available on the HPD section.  

63. What is COMMAND® Waterborne Acrylic Urethane?

An extremely durable, single-component, multi-substrate solution, Benjamin Moore® Corotech® COMMAND® helps you save time and tackle multiple jobs with confidence. This interior/exterior, UV-resistant, acrylic urethane enamel provides tenacious adhesion, superior abrasion resistance and quick return to service. For more information on COMMAND®, part of the high-performance Corotech® line of products, contact a Benjamin Moore Contractor Representative by calling 1-866-708-9180 or Benjamin Moore Customer Service at 1-866-708-9180.  

64. How do I become a Benjamin Moore retailer/dealer?

We'd love to hear from you if you are interested in working with Benjamin Moore as a retailer or a dealer. Explore our New Entrepreneur Program, how to convert your store into a Benjamin Moore retailer, consider buying an existing business, discover International Opportunities and more on our Partner with an Industry Leader page.