FREQUENTLY ASKED QUESTIONS

General Questions

  1. What is your customer service number?
  2. Where can I buy Benjamin Moore paint?
  3. Where can I buy a Colour Sample?
  4. What is the Colour Capture® app?
  5. Can you recommend a painting contractor?
  6. How do I receive emails from Benjamin Moore?

Website Questions

  1. How do I explore paint colours on the website?
  2. Colours on my computer screen do not appear the same when I print them. Why?
  3. Why does Personal Colour Viewer look different?

Website Questions | Registration Questions

  1. I am new to Benjamin Moore; how do I register for a benjaminmoore.com account?
  2. I had an account on the old site. Am I still able to login to the new website?
  3. My account on your old site didn't have a Username. Can I create one now?
  4. Where can I find My Profile to update my information?
  5. Will the new account registration page still contain a Social Log In?
  6. Is there a way I can stay signed in on my device without logging in every time?
  7. What if I forgot my password?
  8. How do I change my password?
  9. I have recently changed my email address. Is there a way to update my information?

Website Questions | My Favourites Questions

  1. What is My Favourites?
  2. Do I have to be registered to use My Favourites?
  3. In My Favourites, what is the difference between My Items and My Projects?
  4. What are some tips for using My Favourites?
  5. What is the difference between My Favourites, Colour a Room and Personal Colour Viewer?

Questions for Professionals

  1. I am a painting contractor. How can I find my local contractor representative?
  2. How can I find my local architecture and interior design representative?
  3. Where can I find technical data sheets (TDS) and safety data sheets (SDS) for your products?

General Questions 

1. What is your customer service number?

Our customer service numbers and hours of operation are as follows:

For Your Home:
1-855-724-6802 (855-Paint-02)
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST

For Contractors:
1-866-708-9180
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST
Sunday: 11:00am—3:00pm EST

For Architects & Designers:
1-866-708-9181
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST
Sunday: 11:00am EST — 3:00pm EST

 

2. Where can I buy Benjamin Moore paint?

Benjamin Moore paint is available at independently owned paint and hardware stores  

3. Where can I buy a Colour Sample?

Colour samples are available at your local Benjamin Moore retailer.  

4. What is the Colour Capture® app?

Available for iPhones and Android OS phones, the Colour Capture® app lets you capture inspiration colour with your phone's camera and instantly find its match from Benjamin Moore's 3500+ paint colours.  

5. Can you recommend a painting contractor?

Hiring a professional is an important decision. Your local Benjamin Moore retailer can help you find the right contractor for your job.  

6. How do I receive emails from Benjamin Moore?

During registration, you may choose to opt-in for certain emails from us. If you already have an account and aren’t getting emails, visit your My Profile and update your opt-in status.

If you don’t want to register for an account, you can still receive Benjamin Moore emails. Simply enter your information here.   

Website Questions 

7. How do I explore paint colours on the website?

Go to Find Your Colour for a suite of interactive, online colour tools. You can search by Colour Family, explore Benjamin Moore Colour Palettes and use Colour a Room to 'mask' dining rooms, kitchens, living rooms, bathrooms, offices and more.

You'll also find the Personal Colour Viewer located here, a tool that lets you upload your own images–or use ones we provide–to 'paint' up to five surfaces using any one of our 3,500+ colours. Please note that Personal Colour Viewer is not optimized for mobile or tablet devices.  

8. Colours on my computer screen do not appear the same when I print them. Why?

On-screen and printer colour representations may vary from actual paint colours due to differences in monitor calibrations and printer variations.  

9. Why does Personal Colour Viewer look different?

We recently updated the visual look of Personal Colour Viewer, however the functionality remains exactly the same, including access to any saved photos you may have previously uploaded.  

Website Questions | Registration Questions 

1. I am new to Benjamin Moore; how do I register for a benjaminmoore.ca account?

To get started, go to our Account Registration/Login page, which can also be accessed by clicking the person icon on the upper right hand corner of every Benjamin Moore website page. If you are on a mobile device like a cell phone or tablet, go to the menu and look for Register or Sign In

To sign up, go to the Need an Account box and click Get Started, which will take you to the Create an Account page. There, you’ll enter registration information, including whether you’d like to opt-in to receive Benjamin Moore emails and your relationship to Benjamin Moore.

Click Create My Account, at the bottom of the page, to complete your registration. Then, look for an email verification in the inbox of the email with which you registered. Click on the Validate Email link, or use the email’s enclosed hyperlink to verify your email.  If your registration is validated, you’ll see a Success message with a link to sign in.

PLEASE NOTE: Your new account information will not give you access to Personal Colour Viewer® or My Favourites for now. To tap into the Personal Colour Viewer and My Favourites tools, you will need to create another account here

 

11. I had an account on the old site. Am I still able to login to the new website?

Yes! If you had an account on our old site, you will be able to login to the current website. The email address and password that you last used will still work.  

12. My account on your old site didn’t have a Username. Can I create one now?

After signing in using your email address and password, you can visit the My Profile page and click Account Security on the upper left side of the page. There you can create a Username that will be saved to your account. You will then be able to login using your Username–or you can continue to use your email address on file.  

13. Where can I find My Profile to update my information?

You must be logged in to access My Profile; it is located on the upper right corner on every page of the Benjamin Moore website. If you are on our mobile site, it is accessible via the menu.  

14. Will the new account registration page still contain a Social Log In?

Currently, social log in is not available on our website.  

15. Is there a way I can stay signed in on my device without logging in every time?

Yes! You can remain signed in for 30 days by checking off "Remember Me" at the time of logging in.  

16. What if I forgot my password?

Go to Account Registration/Login page and select Forgot Password. You will be prompted to enter your email address or Username, and then press the Submit button. An email will be sent to you containing a link to reset your password.  

17. How do I change my password?

Once logged in, go to Account Security located under My Profile to change your password.  

18. I have recently changed my email address. Is there a way to update my information?

Please visit the Contact Us page and send us a note about this change. We’ll be in touch to update your profile information.  

Website Questions | My Favorites Questions 

19. What is My Favourites?

My Favourites is a convenient way to save any one of our 3,500+ colours–as well as products, articles and images–that are found on the Benjamin Moore website.

Look for the icon found throughout the Benjamin Moore website: My Favourites makes it easy to capture and save the Benjamin Moore info that will help bring your next home project to life. Save individual images using My Items, and organize multiple items in My Projects.  

20. Do I have to be registered to use My Favourites?

Yes. If you want to use My Favourites, you must either login using your existing account info or create a new account by registering here.  

21. In My Favourites, what is the difference between My Items and My Projects?

Using My Items enables you to save individual 'items' including colours, products, articles and images from Benjaminmoore.ca. My Projects serves as a folder to collect multiple items; you can name Projects accordingly, e.g. Bob's Bedroom Ideas, Upstairs Bathroom Colours, etc.  

22. What are some tips for using My Favourites?

*My Items serves as your 'bucket' of every single item (e.g. colour, product, article or image) that you save; an item can only be saved in My Items once, however the same item can exist in more than one Project.

*Once you add an item to My Items, the item's heart icon, on the upper right side, will be shaded; please note that just because an item's heart is shaded, doesn't mean you can't add this item to other Projects.  

23. What is the difference between My Favourites, Colour a Room and Personal Colour Viewer?

These are interactive, online colour tools that can help you plan a successful painting project using Benjamin Moore colours and products.

My Favourites empowers you to collect and save paint colours, products, articles and images that you find on the Benjamin Moore website.

Colour a Room lets you experiment with Benjamin Moore colour using a wide range of inspirational home photographs that we provide.

Personal Colour Viewer lets you upload your own images, or use the ones we provide, to 'paint' up to five surfaces using any one of our 3,500+ colours. Please note that Personal Colour Viewer is best viewed on your desktop; Personal Colour Viewer is not optimized for mobile and tablet devices.  

Questions for Professionals 

25. How can I find my local architecture and interior design representative?

Benjamin Moore has knowledgeable architectural sales representatives available to help you with your specifications, colour tools and educational programs. Here's how you can contact a Benjamin Moore representative:

* Fill in our Contact a Representative form.
* Call our toll-free North American Customer Information Centre: 1–866–708–9181
Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.  

24. I am a painting contractor. How can I find my local contractor representative?

Your local representative can provide you with valuable marketing tools and much more. Here's how you can contact a representative:

* Fill in our Contact a Representative form
* Call our toll-free North American Customer Information Centre: 1–866–708–9180
Monday-Friday: 7:00am–7:00pm EST, Saturday: 9:00am–5:00pm EST, Sunday: 11:00am–3:00pm EST.  

26. Where can I find technical data sheets (TDS) and safety data sheets (SDS) for your products?

You can download TDSs and SDSs for specific Benjamin Moore paints and other products in the SDS/TDS section of the site.