1. I am new to Benjamin Moore; how do I register for a benjaminmoore.ca account?
To get started, go to our Account Registration/Login page, which can also be accessed by clicking the person icon on the upper right hand corner of every Benjamin Moore website page. If you are on a mobile device like a cell phone or tablet, go to the menu and look for Register or Sign In.
To sign up, go to the Need an Account box and click Get Started, which will take you to the Create an Account page. There, you’ll enter registration information, including whether you’d like to opt-in to receive Benjamin Moore emails and your relationship to Benjamin Moore.
Click Create My Account, at the bottom of the page, to complete your registration. Then, look for an email verification in the inbox of the email with which you registered. Click on the Validate Email link, or use the email’s enclosed hyperlink to verify your email. If your registration is validated, you’ll see a Success message with a link to sign in.
PLEASE NOTE: Your new account information will not give you access to Personal Colour Viewer® or My Favourites for now. To tap into the Personal Colour Viewer and My Favourites tools, you will need to create another account here.
11. I had an account on the old site. Am I still able to login to the new website?
Yes! If you had an account on our old site, you will be able to login to the current website. The email address and password that you last used will still work.
12. My account on your old site didn’t have a Username. Can I create one now?
After signing in using your email address and password, you can visit the My Profile page and click Account Security on the upper left side of the page. There you can create a Username that will be saved to your account. You will then be able to login using your Username–or you can continue to use your email address on file.
13. Where can I find My Profile to update my information?
You must be logged in to access My Profile; it is located on the upper right corner on every page of the Benjamin Moore website. If you are on our mobile site, it is accessible via the menu.
14. Will the new account registration page still contain a Social Log In?
Currently, social log in is not available on our website.
15. Is there a way I can stay signed in on my device without logging in every time?
Yes! You can remain signed in for 30 days by checking off "Remember Me" at the time of logging in.
16. What if I forgot my password?
Go to Account Registration/Login page and select Forgot Password. You will be prompted to enter your email address or Username, and then press the Submit button. An email will be sent to you containing a link to reset your password.
17. How do I change my password?
Once logged in, go to Account Security located under My Profile to change your password.
18. I have recently changed my email address. Is there a way to update my information?
Please visit the Contact Us page and send us a note about this change. We’ll be in touch to update your profile information.