FREQUENTLY ASKED QUESTIONS

1. Where are my favourites?

Using your same login you can access previously saved projects, products and colours. Logging in also lets you view your uploaded images from the Personal Colour Viewer™. However, you won’t have access to your previous Benjamin Moore sample images from the Personal Colour Viewer or Rooms By Colour, nor will you have access to previously saved articles. LOG IN

2. Where are the Personal Colour Viewer, Rooms by Colour and Colour Gallery?

The Colour Gallery and some of the functionality of Rooms by Colour are incorporated in the new Find Your Colour tool.

Access Personal Colour Viewer to see what colours look like using a range of sample images — or upload your own photos. You don’t have to log in to access the experience, however, if you want to save your work or view previous projects that you’ve saved, you can access them by logging in to your Benjamin Moore account. LOG IN

3. What is your customer service number?

Our customer service numbers and hours of operation are as follows:

For Your Home:
1-855-724-6802 (855-Paint-02)
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST

For Contractors:
1-866-708-9180
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST
Sunday: 11:00am—3:00pm EST

For Architects & Designers:
1-866-708-9181
Monday—Friday: 7am—7pm EST
Saturday: 9am—5pm EST
Sunday: 11:00am EST — 3:00pm EST

4. Colours on my computer screen do not appear the same when I print them. Why?

On-screen and printer colour representations may vary from actual paint colours due to differences in monitor calibrations and printer variations.

5. Where can I buy a Colour Sample?

Pint-size paint colour samples are available at the Benjamin Moore Online Store and your local Benjamin Moore retailer.

6. What is the Colour Capture® app?

Available for iPhones and Android OS phones, the Colour Capture® app lets you capture inspiration colour with your phone's camera and instantly find its match from Benjamin Moore's 3500+ paint colours.

7. What is the Benjamin Moore ProConnection® app?

Available for iPhones and iPad, the Benjamin Moore ProConnection® app lets professionals plan and manage client projects, take photos and browse Benjamin Moore’s products and over 3,500 colour options.

8. Can you recommend a painting contractor?

Hiring a professional is an important decision. Your local Benjamin Moore retailer can help you find the right contractor for your job.